Eric
05-08-2007, 06:22 PM
Many threads on this forum deal with difficulties with transactions.
They include:
You've received an item that wasn't as described.
Someone took your money and won’t send the item.
An auction house won't pay you for your consignment.
You have proof of doctoring or other improprieties
Whatever it is, you've hit dead ends and need to take things to the next level.
What do you do?
Don't despair. There's plenty of help available.
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If an established company has behaved in a way inappropriate for business, contact the Better Business Bureau
http://www.bbb.org/ (http://www.bbb.org/)
A quick questionnaire will lead you to the local bureau for which to fill out your complaint. You will be given a case number and the ability to follow up on the website.
As is appropriate, you will have to provide information about yourself and your situation as well as the company you’re filing about.
As a preventative measure you may also search out companies to see what their track record is and check their rating.
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Did you have a problem with something you purchased over the internet and the seller refuses to resolve it?
The Internet Crime Complaint Center is a site associated with the FBI and the National White Collar Crime Center
http://www.ic3.gov/ (http://www.ic3.gov/)
Again, you will be given the opportunity to file a complaint with your information and the information of the person with whom you're having a problem.
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What if I'm having trouble with an auction house?
There are federal rules regarding how auction houses must run. These kinds of businesses are governed by the FTC, the Federal Trade Commission.
If you feel an auction house should be reported for unscrupulous activites go to http://www.ftc.gov/ (http://www.ftc.gov/)
There are also tips available about how to avoid auction fraud.
They recommend contacting your state attorney general's office, county of state consumer protection agency or Better Business Bureau as well as the FTC.
They include:
You've received an item that wasn't as described.
Someone took your money and won’t send the item.
An auction house won't pay you for your consignment.
You have proof of doctoring or other improprieties
Whatever it is, you've hit dead ends and need to take things to the next level.
What do you do?
Don't despair. There's plenty of help available.
-------------------------------------------------------------------------------------------
If an established company has behaved in a way inappropriate for business, contact the Better Business Bureau
http://www.bbb.org/ (http://www.bbb.org/)
A quick questionnaire will lead you to the local bureau for which to fill out your complaint. You will be given a case number and the ability to follow up on the website.
As is appropriate, you will have to provide information about yourself and your situation as well as the company you’re filing about.
As a preventative measure you may also search out companies to see what their track record is and check their rating.
-------------------------------------------------------------------------------------------
Did you have a problem with something you purchased over the internet and the seller refuses to resolve it?
The Internet Crime Complaint Center is a site associated with the FBI and the National White Collar Crime Center
http://www.ic3.gov/ (http://www.ic3.gov/)
Again, you will be given the opportunity to file a complaint with your information and the information of the person with whom you're having a problem.
-------------------------------------------------------------------------------------------
What if I'm having trouble with an auction house?
There are federal rules regarding how auction houses must run. These kinds of businesses are governed by the FTC, the Federal Trade Commission.
If you feel an auction house should be reported for unscrupulous activites go to http://www.ftc.gov/ (http://www.ftc.gov/)
There are also tips available about how to avoid auction fraud.
They recommend contacting your state attorney general's office, county of state consumer protection agency or Better Business Bureau as well as the FTC.