PDA

View Full Version : NFL Auctions Customer Service



TOYOTATruck07
02-14-2013, 12:36 PM
Does anyone have advice regarding NFL Auctions customer service? I'm trying to get information on an item I won but have not yet received. I was charged over a week ago and received an order confirmation email that had a completely wrong mailing address, at which point I emailed regarding the issue. When emailing via nil.auction@nfl.com I get quick responses are are no help, not to mention they aren't even complete sentences. I keep getting, verbatim, "Let me check..." or "Maybe the warehouse will reroute...". I've yet to receive a shipping confirmation email, and my last 2 emails regarding this have gone completely unanswered. Any insight from NFL Auctions regulars would be greatly appreciated.

Thanks

alexbartacustoms
02-14-2013, 01:00 PM
I've run into the same thing.
I've actually received items in the mail before getting shipping confirmation e-mails.
While their customer service isn't the best and their shipping is over-priced, I've never had an item not make it to me.

Alex

UTeric3232
02-14-2013, 03:00 PM
I've received someone else's item before (and it was an item worth WAYYYY more than what I bought). And then to think they wanted ME to pay to return the item.

That place is a complete mess....

Steelers25
02-14-2013, 03:11 PM
Few years back I won a steelers item from them, they charged my card so my item was paid for. 2-3 weeks go by, no item. I email them askin where it is, turns out they sold it to someone else. Last time I ever bought anything from them.

TOYOTATruck07
02-15-2013, 10:31 AM
I've run into the same thing.
I've actually received items in the mail before getting shipping confirmation e-mails.
While their customer service isn't the best and their shipping is over-priced, I've never had an item not make it to me.

Alex

Alex,

Thanks for your insight, I got home last night and found a UPS info notice on the door. They need a signature for a package from NFL, so the package has arrived before I got a shipping confirmation email.

Thanks

mad87man
02-15-2013, 02:06 PM
the past year-year and a half i have had no problems. I usually had the item 2 days later with shipping notice. Lately i have heard of a lot of people having problems though.

Dewey2007
06-11-2013, 11:26 PM
Does anyone have a phone# to contact an NFL Auctions customer rep? They are horrible about responding to emails in a timely manner. Thanks!

jake33
06-12-2013, 09:17 AM
NFL Auctions actually has Customer Service?

I think they work right next to the Cubs 1969 an 1989 World Series Trophies, and across the hall from Leprechauns, and unicorns.

Dewey2007
06-12-2013, 10:52 AM
Since this is a family forum, customer service was used for lack of a better word!


NFL Auctions actually has Customer Service?

I think they work right next to the Cubs 1969 an 1989 World Series Trophies, and across the hall from Leprechauns, and unicorns.

Mulligans
06-12-2013, 11:03 AM
Scott Miller
NFL Auctions
280 Park Ave
New York, NY 10017
212 450 2552

Scott.Miller@NFL.com

I have found Scott to be very helpful whenever I have a problem.....That said, this year, I have waited 3x as long for my items than I had in the past.

Best of Luck!

Dewey2007
06-12-2013, 04:17 PM
Thanks! Scott fixed the problem right away.


Scott Miller
NFL Auctions
280 Park Ave
New York, NY 10017
212 450 2552

Scott.Miller@NFL.com

I have found Scott to be very helpful whenever I have a problem.....That said, this year, I have waited 3x as long for my items than I had in the past.

Best of Luck!

Mulligans
06-12-2013, 09:32 PM
Happy to help.....glad it worked out.