ahuff
08-21-2007, 11:42 AM
Just wondering what everyone's experience is with mlb.com's auctions. I recently won an item. It wasn't just any old item, but one of my holy grail items. Since winning it has been all downhill. I have had a HORRIBLE time getting to pay for it. It was my fault, as I had an old credit card on file.
The way I found out my info was old, was that I was sent a "spam" style e-mail from a sender by the name "All Star". "All Star" wanted me to update my Credit Card info by entering it into a third party site (link provided in the e-mail) complete with my the 3 digit code on the back. In this e-mail, I was not provided any sort of private information that only mlb and I would know. Rather it was just the public information off the auction website.
From a security standpoint, this style of communication is suppose to raise all types of red flags.
I did immediately update my information, but I did it in the mlb.com website. This update obviously occurred after the auction closed. I then sent a reply to "All Star" saying my information had been updated on the mlb.com website if they wanted the updated information. Guess what yesterday I get an e-mail saying my mlb.com transaction has been cancelled.
Several internet searches and review of mlb.com reveal ZERO phone numbers to contact the auction department. Just a worthless link to send customer service an e-mail. I did send e-mails to several departments and continued my internet search for any other useful phone number. I finally found a number to call the Padres. They were VERY HELPFUL!!!! This crew is top notch. I was directed to John w/the Padres. He told me he is not in charge, but thought he knew who to contact. After a few minutes, I got to talk to John again and he said he had e-mailed the person, but they were gone for the day. I asked if "the person" had a phone number where I could call them in the morning or leave a voice message. I guess they did not.
I still don't know who "All Star" is, but today I did get an e-mail response from John's person. (Not one other one from any of the e-mails I sent through the customer support website). I was told, by this gentleman, that "the system can't recognize the [updated] information - if the auction is closed". I was to contact him to finalize the deal. Guess what. No phone number. So I guess I'm back to the e-mail and wait game.
MLB needs to update their customer service or at least the ease to contact people.
Just wondering what everyone else's experience has been like.
The way I found out my info was old, was that I was sent a "spam" style e-mail from a sender by the name "All Star". "All Star" wanted me to update my Credit Card info by entering it into a third party site (link provided in the e-mail) complete with my the 3 digit code on the back. In this e-mail, I was not provided any sort of private information that only mlb and I would know. Rather it was just the public information off the auction website.
From a security standpoint, this style of communication is suppose to raise all types of red flags.
I did immediately update my information, but I did it in the mlb.com website. This update obviously occurred after the auction closed. I then sent a reply to "All Star" saying my information had been updated on the mlb.com website if they wanted the updated information. Guess what yesterday I get an e-mail saying my mlb.com transaction has been cancelled.
Several internet searches and review of mlb.com reveal ZERO phone numbers to contact the auction department. Just a worthless link to send customer service an e-mail. I did send e-mails to several departments and continued my internet search for any other useful phone number. I finally found a number to call the Padres. They were VERY HELPFUL!!!! This crew is top notch. I was directed to John w/the Padres. He told me he is not in charge, but thought he knew who to contact. After a few minutes, I got to talk to John again and he said he had e-mailed the person, but they were gone for the day. I asked if "the person" had a phone number where I could call them in the morning or leave a voice message. I guess they did not.
I still don't know who "All Star" is, but today I did get an e-mail response from John's person. (Not one other one from any of the e-mails I sent through the customer support website). I was told, by this gentleman, that "the system can't recognize the [updated] information - if the auction is closed". I was to contact him to finalize the deal. Guess what. No phone number. So I guess I'm back to the e-mail and wait game.
MLB needs to update their customer service or at least the ease to contact people.
Just wondering what everyone else's experience has been like.